LATAM Site Reliability Engineer

Who we are:

At Focused, we move quickly to deliver quality software that achieves client outcomes and meets their customer’s needs. We strategically partner with our clients to leverage our expertise in design and software, while our clients bring their own domain expertise. We work with a variety of clients from different industries, collaborating as we get new products to market, modernizing legacy systems, or helping teams learn the skills they need to be successful.   

Our values:

• Listen first • We are experts in product practices but life long learners in the domain of our customers. We research, collaborate, and understand. 

• Learn why • We ask questions and talk to users to understand problem spaces, objectives, and goals, which allows us to deeply invest and drive towards the outcomes of our clients. 

• Love your craft • We love diving into a variety of domains and solving problems.  We take pride in delivering value, in communicating progress, and guiding our clients to success.

At Focused, our Engineers are both practitioners and experts in their craft. This role would play a crucial role in shaping and implementing engineering best practices and ensuring the successful delivery of complex software projects. With clients, we develop trust and influence - we are unintimidated and unintimidating. With colleagues, we set the standard for how we deliver success for clients.

What would you be doing?

• Help shape and evolve the way our clients build, release, and operate their software through modern DevOps practices.
• Build robust CI/CD pipelines, automate infrastructure, and help application teams deliver secure and reliable software quickly and confidently.
• Collaborate closely with developers, product teams, and client stakeholders to build systems that meet real-world demands—then help them scale.
• Integrate AI-assisted code suggestions (e.g., GitHub Copilot, Cody) into engineering workflows
• Evaluate or prototype AI/ML-powered observability or security tools (e.g., AIOps platforms like DataDog Watchdog or Dynatrace Davis)
• Pair program and work shoulder-to-shoulder with teammates and clients to share knowledge, improve systems, and grow together.
• Champion tools and processes that promote observability, testability, repeatability, and operational excellence.
• Stay curious, continuously experiment, and bring back new learnings to share with the team and the wider SRE practice.

Why are we excited about you?

• You’re a systems thinker and a hands-on builder. You’re energized by automation, reliability, and helping teams move faster and safer.
• You know your way around cloud infrastructure (AWS, Azure, GCP), and have used tools like Terraform, Kubernetes, and Docker in real-world environments.
• You have strong opinions about how to build reliable software delivery systems, but you also love learning from others.
• You’re curious about AI’s impact on engineering workflows and are open to experimenting with new tools to increase efficiency.
• You have experience coaching teams through change, whether it's implementing infrastructure as code, standing up monitoring, or improving incident response.
• You value collaboration and are comfortable working with cross-functional teams, including clients who might be new to DevOps concepts.
• You enjoy helping others level up, whether that’s through pairing, mentoring, or just being the person who writes things down and shares knowledge.

If you had worked at Focused over the last 3 months you may have:

• Paired with a teammate to improve a client’s build and deploy pipeline
• Designed a Kubernetes deployment strategy that balanced reliability and cost
• Built Terraform modules to provision secure environments for a new product launch
• Guided a team through adopting SLOs and setting up meaningful observability
• Helped resolve a critical production issue and built guardrails to prevent a recurrence
• Participated in a working group to improve our internal knowledge sharing around DevOps practices
• Shared your AI experiments in Slack with the broader engineering team
• Helped write this job req

What to know before you apply: 

• This is an hourly contract role for a four to six week contract. 
• We believe employees should be paid fairly and equitably. Hourly pay ranges may vary depending on your location and previous experience.